Contact

Contact us for any further questions, possible projects
and business partnerships

Order Issues?



Common Issues

My order hasn't arrived

We send all packets and parcels via Royal Mail or UKmail depending on value.

If your parcel hasn’t arrived 7 days after ordering then please contact us.

If your parcel hasn’t arrived in 10 days we will arrange for a refund or resend your order, subject to confirmation of non-delivery from our mail handlers.

My order arrived damaged

If your parcel has arrived damaged, please fill in the contact form within 5 working days of delivery.

We will be in contact to discuss replacements or refund, we may require photographic evidence of the damage so that we can pursue this with our mail carriers.

I haven't received a reply to my question

We try to respond to all enquires within 72 hours, although generally it is much quicker.

If you haven’t received a response in that time frame feel free to send another question using the contact form or directly to contact@pimpjuice.co.uk

Can I have some free samples?

We try to include free samples of products as and when available. However there is no guarantee that you will have free samples in your order, even if your friends have!

We do not distribute free samples without an order for full priced items.

I have a YouTube Channel/Blog can I have some samples for review?

Sure!

Fill in the media sample pack request here:

We will consider your site/blog/channel and send you a sample pack if we decide that your site/blog/channel is active and has a reasonable amount of viewers.

Note: We do not pay or remunerate in any fashion for favourable reviews, any reviews conducted are expected to be impartial and fair.

I am interested in stocking PimpJuice products for retail.

Cool, we want to work with you.

Fill in the wholesale sample pack request here:

We will consider your business and send you a sample pack if we decide that your company is an active company.

We will also contact you to begin discussions on order volume and discount pricing.

Note: We do not pay or remunerate in any fashion for favourable reviews or product placement, any reviews conducted are expected to be impartial and fair.